Smart Eyewear for Everyday Life•Secure Checkout•Customer Support: 1445413831@qq.com
CAVENIRER / CUSTOMER CARE
90-Day Limited
90-Day Limited
Warranty.
We stand behind the quality of Cavenirer smart eyewear. Our limited warranty provides coverage for eligible manufacturing defects in materials, assembly and electronic components during normal intended use.
01 / PERIOD
90 Days
Coverage begins from the confirmed delivery date of the eligible product.
02 / COVERAGE
Manufacturing Defects
Eligible defects involving materials, assembly or built-in electronic components.
03 / CLAIM
Proof Required
An order number and clear supporting photos or videos are required for warranty review.
04 / SUPPORT
Email Assistance
Warranty requests can be submitted directly to our customer support team.
OUR WARRANTY
Confidence in
Confidence in
Your Eyewear.
Cavenirer smart eyewear combines conventional eyewear components with integrated electronic features. We inspect products before shipment and aim to provide clear assistance when a genuine manufacturing problem occurs.
This limited warranty applies to eligible Cavenirer products purchased directly through cavenirer.shop and covers qualifying defects that arise under normal intended personal use during the applicable warranty period.
The warranty does not cover accidental damage, misuse, cosmetic wear, unauthorized repair, loss, improper storage, improper charging or damage caused by use outside the product's stated specifications.
Warranty service is separate from our Return & Refund Policy.
A product that does not qualify for warranty coverage may still
have rights under applicable consumer law or another store policy.
WARRANTY COVERAGE
What Is — and Isn't — Covered.
Warranty eligibility is determined after reviewing the reported issue, product condition, order information and supporting evidence.
01 / MAY BE COVERED
Eligible Manufacturing Issues
- Frame or temple structural failure caused by a verified manufacturing defect
- Hinge defects under normal intended use
- Built-in speaker failure caused by a manufacturing defect
- Built-in microphone failure caused by a manufacturing defect
- Touch-control or physical-button failure caused by a production defect
- Charging-contact or charging-interface defects not caused by misuse or contamination
- Bluetooth hardware failure confirmed to be product-related rather than device compatibility
- Abnormal battery or power-system failure determined to be a manufacturing defect
- Product received with an obvious manufacturing, assembly or finish defect
02 / NOT COVERED
Damage Outside the Warranty
- Scratches, scuffs and cosmetic wear from normal use
- Broken frames caused by dropping, crushing, bending or impact
- Water or liquid damage where the product is not specifically rated for such exposure
- Damage caused by sweat, chemicals, excessive heat, moisture or improper storage
- Battery degradation resulting from normal use over time
- Damage caused by incorrect voltage, chargers or charging accessories
- Problems caused by incompatible phones, third-party apps or external services
- Damage resulting from unauthorized repair, opening or modification
- Lost or stolen products
WARRANTY PERIOD
When Coverage
When Coverage
Begins.
90-Day Coverage
Unless a product page states otherwise, eligible Cavenirer smart eyewear is covered for 90 calendar days beginning on the confirmed delivery date.
Damage on Arrival
Visible damage, missing components or an obvious defect present at delivery should be reported as soon as possible, preferably within 7 days.
Replacement Products
A replacement normally carries the remaining period of the original warranty unless we provide a different written term.
Proof of Purchase
Warranty coverage requires a valid Cavenirer order number, invoice, receipt or other acceptable proof of purchase.
PRODUCT CARE
Protect Your
Protect Your
Smart Eyewear.
01
Keep It Dry
Avoid unnecessary exposure to water, high humidity and other liquids unless the product specifications explicitly permit such exposure.
02
Charge Correctly
Use the supplied or compatible charging method and avoid damaged cables, unsuitable voltage or dirty charging contacts.
03
Store Safely
Keep eyewear in a protective case when not in use and avoid placing heavy objects on the frame.
04
Clean Gently
Use a clean, soft microfiber cloth and avoid abrasive cleaners, strong chemicals or excessive liquid.
WARRANTY CLAIM
How to Request Support.
Do not return a product without first contacting our support team. Unauthorized returns may delay the review process.
STEP 01
Contact Support
Email 1445413831@qq.com with your order number and a description of the problem.
STEP 02
Provide Evidence
Include clear photographs and, where appropriate, a short video demonstrating the reported issue.
STEP 03
Warranty Review
Our team reviews the information and may request additional evidence or return of the product.
STEP 04
Resolution
If approved, we will provide an appropriate remedy based on the defect, product condition and availability.
WHAT TO INCLUDE
Help Us Review
Help Us Review
Your Claim.
- Order number Your Cavenirer website order number
- Customer name Name used when placing the order
- Email Email address associated with the purchase
- Product Name or description of the affected eyewear
- Problem Clear explanation of what is not working
- Photos Clear images showing the product and affected area
- Video A short video may be requested for electronic problems
- Date noticed Approximate date when the problem first appeared
WARRANTY FAQ
Common
Common
Questions.
No. Damage caused by dropping, impact, crushing, bending,
improper storage or other accidental events is not considered
a manufacturing defect and is generally not covered.
Normal reduction in battery capacity over time is considered
normal wear. Abnormal battery failure during the warranty period
may be reviewed if there is evidence of a manufacturing defect.
Connectivity may depend on your phone, operating system,
Bluetooth settings, application version and product compatibility.
Our team may first provide troubleshooting steps before determining
whether the product itself has a hardware defect.
Not always. Some claims can be reviewed using photographs,
videos and order information. In other cases, we may require
the product to be returned for inspection before approval.
Where an eligible manufacturing defect is confirmed and a
return is required, we will provide instructions regarding
reasonable return shipping. Customers should not ship products
back before receiving authorization.
Depending on the circumstances, we may provide a comparable
replacement, store credit, repair, partial refund or another
reasonable solution.
No. This limited warranty is provided in addition to any
non-waivable consumer rights that may apply under the laws
of your country, state or region.
Additional Warranty Terms
Warranty claims are reviewed individually. Submission of a claim does not automatically guarantee repair, replacement, refund or other compensation. We may request additional evidence or physical inspection where reasonably necessary to determine whether a manufacturing defect exists.
If an eligible claim is approved, Cavenirer may provide repair, replacement with the same or a comparable product, store credit, partial refund, full refund or another reasonable remedy depending on the circumstances and applicable law.
Products purchased from unauthorized third-party sellers may not qualify for this warranty because we cannot independently verify their origin, condition or purchase history.
To the maximum extent permitted by applicable law, this limited warranty does not cover indirect, incidental or consequential loss resulting from product failure. Nothing in this policy excludes rights or remedies that cannot legally be excluded or limited.
For information relating to returns that are not warranty claims, please review our Return & Refund Policy .
NEED WARRANTY SUPPORT?
We're Here to Help.
Include your order number and a clear description of the issue when contacting us so our team can review your request more efficiently.
CAVENIRER
Smart Eyewear for Everyday Life
COMPANY
Guangzhou Kaihang Eyewear Co., Ltd.
广州开航眼镜有限公司
CONTACT
Room 201, No. 2-1, Yingcai Street,
Tianhe District, Guangzhou,
Guangdong, China