Smart Eyewear for Everyday Life•Secure Checkout•Customer Support: 1445413831@qq.com
CAVENIRER / CUSTOMER SUPPORT
Need Help?
Need Help?
Talk to Cavenirer.
Whether you're choosing smart eyewear, setting up Bluetooth, checking an order, tracking a shipment or requesting after-sales support, we're here to help you find the right next step.
01 / PRODUCTS
Buying Questions
Ask about smart features, sizing, compatibility or product differences.
02 / ORDERS
Order Support
Get help with an existing order, delivery address or order status.
03 / TECH
Technical Help
Troubleshoot Bluetooth, app, audio or AI-assisted features.
04 / AFTER-SALES
Returns & Warranty
Request help with returns, refunds or eligible warranty issues.
HOW WE CAN HELP
Start With
Start With
the Right Information.
Clear information helps us understand your question and identify the relevant product, order or technical issue more quickly.
For product questions, tell us which Cavenirer model you are considering. For an existing purchase, please include your order number whenever possible.
For technical issues, include the product model, smartphone type, operating system and a short description of what you expected to happen and what actually occurred.
Never send complete credit-card numbers,
account passwords, one-time security codes
or other confidential payment credentials
through the contact form or email.
CHOOSE A SUPPORT TOPIC
What Can We
What Can We
Help You With?
Select a topic and we'll automatically prepare the contact form for that type of request.
01 / BEFORE PURCHASE
Product Question
Ask about AI Glasses, Audio Glasses, Smart Sunglasses, sizing, battery or compatibility.
Select topic →
02 / ORDER
Order Support
Ask about order confirmation, address changes, payment status or other order-related questions.
Select topic →
03 / DELIVERY
Shipping & Tracking
Get help with tracking, delayed delivery, missing parcels or carrier-related questions.
Select topic →
04 / TECHNICAL
Technical Support
Get help with Bluetooth, calls, audio, companion apps or compatible AI-assisted services.
Select topic →
05 / RETURN
Return or Refund
Request assistance with an eligible return, refund or incorrect delivery.
Select topic →
06 / WARRANTY
Warranty Support
Report an eligible product or manufacturing issue within the applicable warranty period.
Select topic →
07 / PRIVACY
Privacy Request
Ask about personal information, account data or applicable privacy rights.
Select topic →
08 / OTHER
General Question
Contact Cavenirer about another customer-service issue not listed above.
Select topic →
CONTACT CAVENIRER
Send Us
Send Us
the Details.
Complete the form with the information related to your question. For existing orders, including the order number will help identify your purchase.
CUSTOMER SUPPORT EMAIL
1445413831@qq.com
COMPANY
Guangzhou Kaihang Eyewear Co., Ltd.
WEBSITE
cavenirer.shop
SUPPORT LANGUAGE
English
CUSTOMER SUPPORT REQUEST
Tell Us How We Can Help.
Fields marked with * are required.
HELP US HELP YOU
What Should
What Should
You Include?
01
Order Number
Include your Cavenirer order number for shipping, delivery, returns, refunds and warranty questions.
02
Product Name
Tell us which smart-eyewear model your question concerns.
03
Clear Description
Explain what happened, what you expected and when the problem first appeared.
04
Photos
For physical damage, incorrect items or warranty concerns, attach clear photos when emailing our support team.
05
Short Video
A short video may help demonstrate Bluetooth, charging, button, audio or other electronic issues.
06
Phone & Software
For connected features, tell us whether you're using iPhone or Android and include the relevant operating-system or app information where known.
TECHNICAL SUPPORT
Try These
Try These
First.
Many common connection issues can be resolved with a few basic checks before contacting support.
01
Check Battery
Make sure the glasses have sufficient power and are turned on.
02
Check Bluetooth
Confirm Bluetooth is enabled and the eyewear appears in your phone settings.
03
Restart Devices
Restart both the eyewear and smartphone, then test the connection again.
04
Pair Again
Remove the device from Bluetooth settings and complete a new pairing if necessary.
05
Update the App
Check that any required companion application is current and has the necessary permissions.
06
Check Internet
Cloud-based AI or translation functions may require active internet access.
SELF-SERVICE HELP
You May Find the
You May Find the
Answer Immediately.
Our guides and policies cover many of the most common questions before and after purchase.
01
FAQs
Search common product, order and support questions.
02Track Order
Review available shipment and delivery information.
03Shipping Policy
Processing, transit, customs and delivery support.
04Returns & Refunds
Review return eligibility and refund procedures.
05Warranty
Review eligible manufacturing defect coverage.
06Bluetooth Help
Pairing, apps, connectivity and troubleshooting.
07Tech Guide
Understand smart-eyewear technology before purchasing.
08Size Guide
Compare frame measurements before choosing eyewear.
ORDER SUPPORT
Before You
Before You
Contact Us.
01
Order Confirmation
Check the email address used at checkout for your order confirmation and order number.
02
Tracking
Shipment tracking may require approximately 1–3 business days to begin showing movement after dispatch.
03
Address Changes
Contact us as quickly as possible. Address changes cannot be guaranteed after fulfillment or carrier processing begins.
04
Damaged or Incorrect Item
Keep the parcel, packaging and shipping label, then contact us with photos preferably within 7 calendar days of delivery.
05
Return Request
Review the Return & Refund Policy first, then contact us before sending a product back.
COMPANY INFORMATION
Who Operates
Who Operates
Cavenirer.
Cavenirer is operated by Guangzhou Kaihang Eyewear Co., Ltd. We publish our business identity and customer-support information so customers know who they are purchasing from.
Brand
Cavenirer
Legal Company
Guangzhou Kaihang Eyewear Co., Ltd.
Chinese Name
广州开航眼镜有限公司
Address
Room 201, No. 2-1, Yingcai Street,
Tianhe District, Guangzhou,
Guangdong, China
Customer Support
1445413831@qq.com
Website
cavenirer.shop
Business
Online retail of smart eyewear
and related products
CONTACT FAQ
Common
Common
Questions.
Please include your order number,
the email address used for the order
and a clear description of the question or problem.
Include the Cavenirer model,
your phone type, operating-system information where known,
companion-app information if applicable
and a description of the connection problem.
Contact us with your order number
and clear photos of the product.
For delivery damage, also keep and photograph
the outer packaging and shipping label.
No. Please review our
Return & Refund Policy
and contact us before sending an item back.
Your order number should appear
in your order-confirmation information
and may also be available in your customer account
if you checked out while signed in.
No. Do not send complete card numbers,
CVV security codes, passwords or one-time authentication
codes through email or the contact form.
Email our customer-support team at
1445413831@qq.com
.
CAVENIRER CUSTOMER CARE
Clear Questions.
Clear Questions.
Clearer Support.
Whether you're choosing a product or need help after delivery, send us the details and we'll review the information related to your request.
CAVENIRER
Smart Eyewear for Everyday Life
COMPANY
Guangzhou Kaihang Eyewear Co., Ltd.
广州开航眼镜有限公司
CUSTOMER SUPPORT
Room 201, No. 2-1, Yingcai Street,
Tianhe District, Guangzhou,
Guangdong, China