Smart Eyewear for Everyday Life•Secure Checkout•Customer Support: 1445413831@qq.com
CAVENIRER / HELP CENTER
Questions?
Questions?
Start Here.
Find clear answers about Cavenirer smart eyewear, AI-assisted features, open-ear audio, Bluetooth connectivity, sizing, battery life, shipping, returns, warranty and everyday use.
01 / PRODUCTS
Choose Your Eyewear
Understand the differences between AI glasses, audio glasses and smart sunglasses.
02 / CONNECTIVITY
Bluetooth & Apps
Learn about phones, applications, connectivity and supported smart functions.
03 / DELIVERY
Orders & Shipping
Get information about processing, tracking and estimated delivery.
04 / AFTER-SALES
Returns & Warranty
Review return eligibility, refunds and warranty assistance.
FIND AN ANSWER
What Can We Help With?
Search for a question or select a category below.
SHOPPING & PRODUCTS
Before You Buy.
Start by choosing the type of smart eyewear that best matches how you plan to use it.
Cavenirer focuses on AI glasses, open-ear audio glasses,
smart sunglasses and related smart eyewear.
Features vary between models, so we recommend comparing
individual product specifications before ordering.
No. Some models focus primarily on open-ear audio
and Bluetooth calls, while selected models may support
AI-assisted functions, voice control or companion-app features.
Always review the individual product page.
Start with your main use case.
Choose AI glasses if compatible intelligent functions
are most important, audio glasses if music and calls
are your priority, or smart sunglasses if you want
connected features in a sunglass-style frame.
Then compare size, battery, connectivity and supported features.
Use our
Tech Guide,
AI Features,
Bluetooth & Connectivity
pages and individual product specifications.
We aim to present products accurately.
Slight differences may occur because of screen settings,
lighting, material finish or production tolerances.
Product specifications should be used together with images
when making a purchase decision.
AI & OPEN-EAR AUDIO
About the Smart Features.
Intelligent and audio functions depend on the individual model, compatible devices and software.
No. AI-assisted functionality is available only on
selected models and may also depend on companion software,
internet connectivity, language support and region.
Depending on the model and software,
selected AI glasses may support compatible voice interaction,
translation-related features, connected assistance
or other intelligent functions.
Selected models and compatible software services may
provide translation-related functions.
Supported languages and functionality vary by product,
application, region and service availability.
Open-ear audio glasses use speakers integrated into
the eyewear frame to provide compatible music,
calls or other audio without traditional in-ear earbuds.
Compatible models may include integrated microphones
and speakers for Bluetooth calls.
Exact controls, call quality and supported functions
vary between products.
Open-ear audio is designed to direct sound toward the wearer,
but some sound may still be audible to nearby people,
especially at higher volume or in quiet environments.
BLUETOOTH & CONNECTIVITY
Connecting Your Glasses.
Compatibility may depend on Bluetooth, your smartphone operating system and companion software.
Many Cavenirer smart eyewear models use Bluetooth
for audio, calls or communication with a smartphone.
Check the individual product specifications
for connectivity requirements.
Many Bluetooth functions may work with compatible iPhones,
but app-based or AI-assisted features can have additional
operating-system requirements.
Please check the product page before ordering.
Many models support compatible Android phones,
but compatibility can vary according to operating-system
version, Bluetooth support and companion-app requirements.
Some products may require or benefit from a companion app
for setup, firmware updates, AI-assisted services
or advanced settings. Other basic Bluetooth functions
may work without a dedicated app.
Basic compatible Bluetooth audio or call functions
may work without an internet connection.
Cloud-based AI, translation or online voice services
normally require internet access.
Make sure the glasses are charged and in pairing mode,
Bluetooth is enabled on your phone, and the product is not
already connected to another device.
Restarting Bluetooth or removing and pairing the device
again may also help.
SIZE, BATTERY & CARE
Fit and Everyday Use.
Compare measurements, battery information and care instructions before purchasing.
Compare the frame width, lens width,
bridge width and temple length with glasses
you already find comfortable.
You can also review our
Size Guide.
Battery runtime varies by model and depends on
volume level, Bluetooth connection, call duration,
AI-assisted functions and other usage.
Refer to the individual product page for model-specific information.
Charging methods vary by product and may include
magnetic charging connectors, dedicated charging cables
or other compatible charging accessories.
Follow the instructions provided with your model.
Charging time varies between models,
battery sizes and charging methods.
Review the applicable product specifications
or user instructions for estimated charging time.
Water resistance varies by model.
Do not assume a product is waterproof unless a specific
water-resistance rating is stated on the product page.
Avoid unnecessary liquid exposure.
Use a clean, soft microfiber cloth.
Avoid harsh chemicals, abrasive materials and excessive liquid,
especially around charging contacts, speakers,
controls and electronic components.
ORDERS & SHIPPING
After You Order.
Learn about processing, tracking, delivery estimates and shipment problems.
Most paid orders are normally prepared for dispatch
within 1–3 business days.
Processing can occasionally take longer during holidays
or unusually busy periods.
Delivery depends on destination and shipping method.
For example, our general estimate for the United States
is approximately 5–12 business days after dispatch.
Review our
Shipping Policy
for other destinations.
Tracking information is normally provided after shipment
where supported by the carrier.
You can also use our
Track Order
page.
Tracking can take approximately 1–3 business days
to begin showing movement after dispatch.
International shipments may also have temporary gaps
between carrier scans.
Contact us as soon as possible.
We will make reasonable efforts to update the address
before dispatch, but changes cannot be guaranteed
after fulfillment or shipping has begun.
Some international destinations may charge import duties,
VAT, taxes or carrier processing fees.
Unless checkout states that these charges are included,
they are generally the recipient's responsibility.
Check safe delivery locations, household members,
reception staff, neighbors and carrier delivery information.
If the package still cannot be located,
contact us with your order number.
RETURNS, REFUNDS & WARRANTY
Customer Care.
Find out what to do when a product needs to be returned or requires support.
Eligible standard return requests should generally be
submitted within 30 calendar days after confirmed delivery.
Products must meet the conditions described in our
Return & Refund Policy.
Eligible products should generally be clean,
undamaged and returned with essential accessories
and included items.
Significant customer-caused damage or missing components
may affect return eligibility.
After an eligible refund is approved and processed,
most payment providers require approximately
5–10 business days to post the funds.
Actual timing depends on the payment provider.
Contact us preferably within 7 calendar days
of delivery and include your order number,
photos of the parcel, shipping label and affected product.
A short video may be helpful for electronic issues.
Eligible Cavenirer smart eyewear is covered by our
90-Day Limited Warranty unless a product page states otherwise.
The warranty is intended to cover qualifying
manufacturing defects rather than accidental damage.
See our
Warranty Policy.
No. Damage caused by dropping, crushing,
bending, impact, liquid exposure outside stated specifications
or other misuse is generally not considered
a manufacturing defect.
Email us at
1445413831@qq.com
.
If your request concerns an existing order,
include your order number to help us identify it.
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BEFORE YOU BUY
Four Things
Four Things
to Check.
01
Smart Features
Confirm whether the product provides the audio, AI-assisted or connected functions you want.
02
Phone Compatibility
Review Bluetooth, operating-system and companion-app requirements.
03
Frame Measurements
Compare the frame dimensions with eyewear that already fits you comfortably.
04
Battery Information
Review model-specific runtime, charging method and estimated charging time.
MORE HELP
Explore Our Guides.
01
Tech Guide
Learn how smart eyewear technology and features differ between products.
02AI Features
Understand compatible AI-assisted functions and requirements.
03Bluetooth & Connectivity
Learn about pairing, phone compatibility and apps.
04Size Guide
Compare frame and temple measurements before choosing eyewear.
05Shipping Policy
Review processing times, tracking and international delivery.
06Returns & Refunds
Review return eligibility, timelines and refund procedures.
STILL NEED HELP?
Talk to Cavenirer.
If you cannot find the answer you need, contact our customer support team. For an existing order, include your order number whenever possible.
CAVENIRER
Smart Eyewear for Everyday Life
COMPANY
Guangzhou Kaihang Eyewear Co., Ltd.
广州开航眼镜有限公司
CUSTOMER SUPPORT
Room 201, No. 2-1, Yingcai Street,
Tianhe District, Guangzhou,
Guangdong, China