Smart Eyewear for Everyday Life•Secure Checkout•Customer Support: 1445413831@qq.com
CAVENIRER / CUSTOMER CARE
Return &
Return &
Refund Policy.
We want you to feel confident when purchasing Cavenirer smart eyewear. This policy explains when a return may be requested, what condition returned products must be in, how refunds are processed and what to do if an order arrives damaged, defective or incorrect.
Last updated: September 9, 2026
01 / RETURNS
30 Days
Eligible return requests should be submitted within 30 calendar days after confirmed delivery.
02 / CONDITION
Resalable Condition
Products must be returned complete, undamaged and without signs of improper or extended use.
03 / PROBLEMS
Report Within 7 Days
Damaged, defective, incomplete or incorrect orders should be reported promptly after delivery.
04 / REFUNDS
5–10 Business Days
Approved refunds are normally sent back to the original payment method.
OUR RETURN POLICY
Clear Rules.
Clear Rules.
Straightforward Support.
Cavenirer sells smart eyewear including AI glasses, open-ear audio glasses and smart sunglasses. We understand that customers may occasionally need to return a product or request assistance with an order.
Eligible products may be returned when the request is submitted within the applicable return period and the product meets the conditions described below.
Products should be inspected shortly after delivery. If your order arrives damaged, defective, incomplete or materially different from what you ordered, please contact us promptly so we can review the issue.
Please do not send any product back before receiving return
authorization and instructions from Cavenirer. The appropriate
return destination may differ from our registered company address.
RETURN ELIGIBILITY
What Can Be Returned.
A return must meet the applicable conditions below. We may request photographs or other information before issuing return authorization.
01 / ELIGIBLE RETURNS
Generally Acceptable
- Return request submitted within 30 calendar days of confirmed delivery
- Product is in clean, undamaged and resalable condition
- No significant scratches, impact damage, bending or physical alteration
- Original accessories, charging components, case and included items are returned
- Original packaging is included where reasonably possible
- Serial labels, product identification and packaging labels have not been intentionally removed
- Product has not been repaired, opened internally or modified
- Return has been approved by Cavenirer before shipment
02 / GENERALLY NOT ELIGIBLE
Non-Returnable Conditions
- Products damaged through dropping, crushing, impact or improper handling
- Significant scratches or physical wear caused after delivery
- Water or liquid damage caused by use outside the stated product specifications
- Missing essential accessories, parts or charging equipment
- Products altered, dismantled, repaired or modified by the customer
- Damage caused by unsuitable chargers, power sources or charging accessories
- Products marked Final Sale or Clearance where the restriction was clearly disclosed before purchase
- Returns shipped without prior authorization
RETURN WINDOW
30 Days
30 Days
From Delivery.
STANDARD RETURN
30-Day Request Period
Eligible customers should contact us within 30 calendar days from the confirmed delivery date to request a standard return.
DEFECT OR DAMAGE
Report Within 7 Days
Damage, missing items, an incorrect product or an obvious defect present on arrival should preferably be reported within 7 calendar days of delivery.
INSPECTION
Opening the Box
Carefully opening packaging to inspect the product does not automatically make an item non-returnable, provided the item remains in acceptable condition.
LATE REQUESTS
After 30 Days
Standard change-of-mind returns may not be accepted after the return period. Manufacturing issues may instead be reviewed under our Warranty Policy.
DAMAGED, DEFECTIVE OR INCORRECT
Something
Something
Isn't Right?
If your order arrives damaged, has an obvious manufacturing defect, is missing an important component, or contains a different product from what you ordered, contact us as soon as possible.
We may ask for photographs or a short video so that our support team can determine the most appropriate resolution.
- Clear photo of the outer shipping package
- Photo of the shipping label
- Clear photos of the product
- Close-up images of any damage or incorrect component
- Short video if an electronic function is not operating
- Your Cavenirer order number
ORDER CANCELLATION
Before Your Order Ships.
01 / BEFORE DISPATCH
Contact Us Quickly
If you need to cancel an order, contact us as soon as possible. If the order has not been packed, transferred to fulfillment or shipped, we will make reasonable efforts to stop the order and process the cancellation.
02 / AFTER DISPATCH
Shipment Already Started
Once an order has been handed to the carrier or entered the shipping process, cancellation may no longer be possible. After delivery, you may request a return under the applicable return conditions.
RETURN PROCESS
How to Start a Return.
Please obtain authorization before sending anything back. This helps ensure your parcel goes to the correct return location and can be matched to your order.
STEP 01
Contact Cavenirer
Email 1445413831@qq.com with your order number and the reason for your return request.
STEP 02
Receive Approval
Our team reviews the request and provides return instructions if the product is eligible.
STEP 03
Pack & Ship
Pack the product securely with its accessories, use the approved return destination and retain your tracking information.
STEP 04
Inspection & Refund
After the return is received, we inspect the item and confirm whether the refund or other approved resolution can be completed.
RETURN SHIPPING
Who Pays
Who Pays
Return Shipping?
01
Change of Mind
When an approved return is requested for personal preference or another reason not caused by Cavenirer, the customer is generally responsible for return shipping costs.
02
Confirmed Seller Error
If we confirm that the wrong product was sent, the item arrived damaged due to our responsibility, or a covered defect was present, we may cover reasonable return shipping or offer another suitable resolution.
03
Original Shipping Fee
Original outbound shipping charges are generally non-refundable on customer-initiated returns unless the return results from our confirmed error or applicable law requires otherwise.
04
Tracking
Customers should use a traceable return shipping method. Cavenirer cannot confirm receipt of a return that is lost before reaching the authorized return destination.
05
International Returns
Customers are responsible for correctly completing any return customs documentation when required. Import duties, taxes or fees already paid to third parties may not be refundable by Cavenirer.
REFUNDS
How Refunds
How Refunds
Are Processed.
01
Return Inspection
Returned products may be inspected to verify condition, completeness and eligibility.
02
Original Payment Method
Approved refunds are normally issued to the same payment method used for the original transaction.
03
Processing Time
After a refund is approved and processed by us, please allow approximately 5–10 business days for your payment provider to post the funds.
04
Bank Processing
Actual posting time may vary depending on your bank, card issuer, PayPal or other payment provider.
05
Partial Refunds
A partial refund may be agreed where only part of an order is affected or where another mutually accepted solution is more appropriate.
06
Missing Components
If an approved customer return arrives incomplete or materially damaged after delivery, the refundable amount may be adjusted where permitted by law.
EXCHANGES & REPLACEMENTS
When a Replacement
When a Replacement
Makes More Sense.
For an incorrect, damaged or defective item, we may offer a replacement instead of requiring you to place a new order.
For change-of-mind situations, the normal process is generally to return the eligible product and then place a new order for the preferred model.
Replacement availability depends on inventory. If the same model is unavailable, we may discuss an alternative product, store credit or refund.
WHAT TO INCLUDE
Help Us Process
Help Us Process
Your Request.
- Order number Your Cavenirer order number
- Full name Customer name used on the order
- Email address Email used when placing the order
- Product Product name or item requiring assistance
- Reason Reason for the return or refund request
- Photos Clear product photographs where relevant
- Video Short video if an electronic issue is reported
- Packaging Package and shipping label photos for damaged deliveries
RETURN & REFUND FAQ
Common
Common
Questions.
Eligible standard return requests should generally be
submitted within 30 calendar days from confirmed delivery.
Damage, defects or incorrect items should preferably be
reported within 7 days.
Yes. Carefully opening the package to inspect the product
does not automatically make it non-returnable. However,
the product must remain in acceptable condition and should
be returned complete with its accessories and packaging.
A product showing significant wear, scratches, physical
damage or other evidence of extended use may not qualify
for a standard change-of-mind return. We review returned
items based on their actual condition.
Please review product compatibility information before
purchasing. If an otherwise eligible product is returned
within the return period and meets the return conditions,
it may still qualify for a standard return.
For an approved return based on personal preference,
the customer generally pays the return shipping cost.
If we confirm that the problem was caused by our error,
we may cover reasonable return shipping or provide
another appropriate solution.
Please do not send products to any address before receiving
return authorization. Depending on the order and destination,
the authorized return facility may differ from our registered
company address.
Once we approve and process a refund, the transaction is
normally returned to the original payment method.
Most payment providers post refunds within approximately
5–10 business days, although actual timing can vary.
Contact us promptly with your order number and photographs.
If we confirm the wrong item was sent, we may arrange a
replacement, resend the correct product or issue an
appropriate refund.
No. This policy is intended to explain our store procedures
and does not remove consumer rights that cannot legally be
excluded or limited under applicable law.
Additional Terms
All return and refund requests are subject to review. Submission of a request does not automatically guarantee that a return, refund, replacement or other remedy will be approved.
Returned products may be inspected after arrival. If a return does not match the condition described when authorization was requested, is incomplete, or shows damage not present at delivery, we may contact the customer before determining the appropriate outcome.
We do not apply a hidden restocking fee to normal approved returns. However, where permitted by applicable law, missing components, significant customer-caused damage or materially reduced product condition may affect the amount eligible for refund.
Original customs duties, import taxes, payment-provider charges or other third-party fees may be outside our control and may not be refundable by Cavenirer.
This Return & Refund Policy does not replace our warranty. Manufacturing defects occurring within the applicable warranty period may be reviewed under our Warranty Policy .
Nothing in this policy limits any statutory rights or remedies that cannot legally be excluded under applicable consumer law.
NEED RETURN SUPPORT?
Start With Our
Start With Our
Customer Care Team.
Send us your order number and a brief explanation of your request. If there is damage or an electronic issue, include clear photos or a short video when possible.
CAVENIRER
Smart Eyewear for Everyday Life
COMPANY
Guangzhou Kaihang Eyewear Co., Ltd.
广州开航眼镜有限公司
CONTACT
Room 201, No. 2-1, Yingcai Street,
Tianhe District, Guangzhou,
Guangdong, China