Shipping
Policy.

Most orders are normally processed within 1–3 business days after payment confirmation.

Business days generally exclude weekends and applicable public holidays.

Shipping fees are calculated according to the shipping options available for your order.

Factors may include:

• Destination country or region
• Shipping service selected
• Package weight and dimensions
• Number and type of products
• Carrier availability
• Promotional free-shipping offers where applicable

The applicable shipping charge will normally be displayed before payment is completed.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

• Recipient name
• Street and building number
• Apartment, suite or unit number where applicable
• City and state, province or region
• Postal or ZIP code
• Country
• Valid contact telephone number where requested

Need to Change Your Address?

Contact us as quickly as possible. We will make reasonable efforts to update an address before shipment, but address changes cannot be guaranteed once fulfillment or carrier processing has begun.

After Dispatch

Once a parcel has been shipped, we may be unable to redirect it. Some carriers may provide their own delivery-management or redirect options.

Delivery estimates can occasionally be affected by circumstances outside normal shipping operations.

• Customs inspection or clearance
• Severe weather
• Public holidays
• Seasonal shipping congestion
• Carrier network interruptions
• Transportation disruptions
• Remote delivery destinations
• Address verification issues
• Government or regulatory restrictions

A delay does not automatically mean a parcel is lost. Where appropriate, we may help customers review tracking information or begin a carrier inquiry.

Carriers may sometimes scan a parcel as delivered shortly before it becomes physically available, or leave the shipment in a designated safe location.

Before contacting us, please:

• Check the delivery address on your order.
• Check front doors, side entrances and other safe locations.
• Ask household members or reception staff.
• Check with nearby neighbors where appropriate.
• Review any carrier delivery photograph or delivery notice.
• Contact the local delivery carrier or delivery office.

If you still cannot locate the shipment, contact Cavenirer and we will review the available tracking information and help determine the next step.

A parcel may be returned to sender for reasons including:

• Incorrect or incomplete delivery address
• Delivery attempts were unsuccessful
• Parcel was not collected from a local pickup location
• Recipient refused delivery
• Customs or import requirements were not completed

Customer Address Error

If the parcel is returned because the shipping information supplied by the customer was incorrect or incomplete, additional shipping charges may apply before reshipment.

Carrier or Cavenirer Error

If the parcel is returned because of a confirmed shipping or fulfillment error that was not caused by the customer, we will review an appropriate solution without charging an unnecessary reshipping fee.

We may not be able to ship every product to every country or region.

Restrictions may result from:

• Carrier availability
• Local import restrictions
• Battery or electronics shipping requirements
• Sanctions or legal restrictions
• Remote-area limitations
• Temporary logistics disruptions

If a destination cannot be serviced, checkout may prevent the order from being completed or our support team may contact you after order review.